Salesforce Service Cloud Voice Developer (Public Sector)

The role

You will join a Salesforce delivery team working with public sector clients, building and extending the Salesforce platform. You will work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions, with some client and stakeholder contact. You will work in a hybrid pattern with one day in the client's London office.

What you'll be doing

• Implementing Salesforce Service Cloud and Service Cloud Voice
• Developing and deploying Industry Cloud solutions using Public Sector Solutions, including OmniScript, FlexCards, Action Plans and document generation
• Building Salesforce Flows to a high standard (screen, triggered and API flows)
• Writing custom Apex classes and Lightning Web Components where needed
• Building, testing and documenting parts of the solution, and solving complex problems
• Working to the agreed quality plan and helping others to do the same
• Using Git and CI/CD pipelines, and Jira and Confluence or similar tools

What you must have

• 3+ years of Salesforce Service Cloud and Service Cloud Voice experience
• Day-to-day development and configuration in Salesforce Industries Cloud, including Data Mappers (Data Raptors), Omni Processes (Integration Procedures) and OmniScripts (preferred)
• Apex skills (triggers, batch, web services) and experience of JavaScript and Lightning Web Components
• A basic understanding of Apex sharing and the Salesforce security model
• Integration experience such as MuleSoft, APIGEE or Connected Apps is beneficial
• Strong analysis and problem-solving skills, and the ability to prioritise and work to deadlines
• The ability to understand large, complex systems and pick up existing implementations for in-life enhancement
• Comfortable working in a small Agile team
• Willing and eligible to hold UK government security clearance (SC)
• Desirable: automated testing (for example Provar or Selenium), and certifications such as Platform Administrator, Platform Developer, Platform App Builder, OmniStudio Developer or Public Sector Solutions Accredited Professional

The interview process

Interviews are competency based. You will be asked to demonstrate what you have built and how you did it, so please come ready to talk through real examples from your own work.

How to apply

Apply through this page. We will talk to you first, and only put you forward with your agreement.

Diversity and Inclusion

We're committed to building a diverse and inclusive team, and we encourage applicants from all backgrounds to apply. We recruit in line with the Equality Act 2010, we are a WEConnect International Certified Women's Business Enterprise, and we partner with the disability charity Scope, who post our tech roles on their website.

Reasonable Adjustments

Walter Everett is committed to providing an inclusive recruitment process. If you require any reasonable adjustments or additional support at any stage of the recruitment or interview process, please let us know and we will work with you to accommodate your needs.